Refund policy

We offer exchanges (subject to stock availability) or a credit for the full amount. This will be determined by (at our absolute discretion):

1. Given the large size of our products we will not cover the costs of return postage or re-postage to the you for a change of mind return. You must cover these yourself.

2. you have provided the proof of purchase and the product was delivered up to [7] days prior to the request for an exchange or credit;

3. the products are in their original condition and have not been used, damaged, tampered with or altered;

4. the products are in their original undamaged packaging with all product tags still intact; and

To request a return or exchange, email us: info@turtle-ball.com